Leather is a natural product. It breathes, is warm and has individual characteristics, which make each hide unique. Leather will always display traces of its origin such as brands, scars, creases and growth. These hallmarks add character to the suite and do not affect the wearing qualities of the product. Leather is highly resilient and durable, and over time, develops a patina that increasingly enhances its appeal.
Furniture regular, easy-care maintenance.
Leather needs very little special care but, to get the most out of your investment, you should follow the general guidelines below:
Variations and markings
Soft upholstered furniture gets just as dusty and dirty as cabinet furniture – the difference is you can’t always see it. Upholstery should be viewed in a similar way to clothing, i.e it needs regular cleaning, ideally by a reputable cleaning company.
Variations and markings.
Cleaning
Motion furniture has many different designs and functions, and it is very important that the manufacturer’s operating and care instructions are correctly followed.
Loose covers should be cleaned regularly in accordance with the manufacturer’s instructions. Some slight shrinkage may arise on initial cleaning, but sufficient tolerance will have allowed for this. When removing and particularly when replacing loose covers, always take care with the carcase and cushion cover zips. Your covers are tailored to snugly fit the carcase, therefore identify the shapes prior to fitting. If washed, replace the covers when just slightly damp to ensure a better fit and less shrinkage or creasing. Do not replace covers if they are wet, as this could damage other materials.
Allow the covers to settle on the furniture for a day or so. Ironing should not be necessary, but if this is required, iron the covers on the furniture using a damp cloth.
General tips for fitting
When buying cabinet furniture, you are doing so with a view to keeping it for a long time. It makes sense to look after it from day one. With consistent care and maintenance your investment will stay beautiful for many, many years. Simply follow the appropriate guidelines below.
Tips to prolong the life of your cabinet furniture
With wood products the best way to deal with scratches is to employ the services of a professional polisher. Please ask for details.
Wood is a naturally occurring product; part of its beauty is that no two pieces can be the same. The depth, shade of colours and grain pattern vary from item to item.
Regular and easy-care maintenance
Cleaning
Tall cabinets may need fixing to the wall and most items are marked accordingly. Changes in temperature and atmospheric moisture content will cause movement in furniture. This has always been an inherent characteristic and is not a manufacturing fault. Heavy furniture will leave indentations in carpets and may mark hard flooring if it is dragged across. Fabrics on dining chairs can be protected against staining – please ask for details. The marble and stone within furniture we sell are natural materials and contain all the variations and unique colouring found in nature. It is not possible to control the occurrence of these characteristics.
Just like all our furniture, our beds are designed to withstand general wear and tear. However, we recommend that you follow this advice to keep your bed in top condition for as long as possible to ensure maximum sleep quality throughout the natural life of your bed.
Regular, easy-care maintenance
Stop spills becoming stains
Cleaning
Chances are that the springs and upholstery in your old bed were not what they used to be, so your new bed may seem a little strange at first. Please allow time for your body to adjust to your new bed and for the fillings to settle.
Settlement is normal
Due to modern day fillings being more sumptuous than their predecessors, settlement may be more pronounced in the areas under the most body weight. This is quite normal and, providing that the mattress is properly supported, can be minimised by regular turning and rotating.
Let your mattress breathe
After its removal from the packaging, please leave your bed uncovered for a few hours to allow any condensation to escape. Please ensure that the polythene bag is well out of reach of small children.
Protect your mattress
We recommend that you use a mattress cover which will protect it from coming into contact with body moisture or other liquids. Do not use detergents or chemical cleaners. Using detergents or chemical cleaners on your mattress is likely to damage the fabric and stitching.
Removable, washable cover
If your mattress has a removable washable cover, please ensure that you follow the care instructions as clearly marked on the wash label. Please note that incorrect washing will invalidate the guarantee.
Buy with confidence – you are in safe hands at Richard F Mackay
Family Business
Expert Knowledge
Peace of Mind
Spread the Cost
After 85 years and three generations of Mackay’s running the company, our business still trades on its promise to provide quality products and the highest standard of service. A warm welcome awaits.
Over the years we have built up a wealth of knowledge on all aspects of furniture retailing. We can offer you expert advice on choosing the right furniture to suit your requirements.
We pride ourselves on our personable customer service. We like to build a rapport with our customers and look after them. This is why our customers return time after time.
In order to help you spread the cost of your furniture, we’re delighted to be able to offer finance options when you buy in-store. Term available is dependent on total value of sale.
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In the unlikely event of you being offered the same goods or services anywhere else – on the same terms and conditions — at lower than Mackay’s prices, we promise to match those prices when you order and reward you for your vigilance.
Rick and I are passionate about furniture. It’s what we do.
We spend half of our lives travelling the world sourcing the very finest products for our showroom. We visit craftsmen and factories all over the globe, immersing ourselves in every aspect of our trade.
We are totally committed and now possess an understanding and knowledge about furniture that we believe few could match.
That’s why our customers enjoy some of the most beautiful and innovative furniture on offer today.
So, can you imagine the extreme embarrassment when earlier in the year I moved house and ordered a suite that really didn’t look as good as we had hoped, when we put it in our family room!
We got it wrong!! It happens. Even to the professionals…
But, it did me a favour, in a way. Because it got Rick and I talking about how we could help our customers if they got it horribly wrong as well…
So, we came up with the Mackay 100% No Quibble Guarantee.
It’s simple. In the unlikely event that after you’ve had your goods for a week, you feel you have made a mistake, just call us and we’ll help you solve the problem. We will collect the furniture and you can order replacement goods from ourselves to the same value.
And, to save on masses of terms and conditions – all we ask is for a handling charge of 20% and a “fair use policy” of this guarantee.
We believe that we offer the most refreshing and customer-friendly delivery service available today.
How have we achieved this? Simply by asking our customers what they want – and providing it.
Irritations and problems with deliveries have been resigned to history. You will receive your delivery when YOU want it. Not when WE want to deliver.
Here’s how we work… When your goods arrive at the warehouse, we will…
1. Contact you to notify you that your goods have arrived.
2. Discuss a day and a time for delivery to suit you.
3. We will ensure that delivery is made at a time that is convenient for you. This means even
late at night or early in the morning… 24/7!!!
We can do this because we are a family run independent furniture store with our own warehouse and delivery operation. We employ our own team of trained drivers and technicians ensuring customers enjoy the very highest of standard.
So, not only will we be on time, but we also show great care and attention at the point of delivery. Here’s what our delivery staff will do, when we deliver your goods:
Service with a smile. Every time!
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