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Terms & Privacy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Richard F Mackay’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Richard F Mackay’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 60 Stevenson Road Edinburgh. Our company registration number is SCO66703 . The term ‘you’ refers to the user or viewer of our website.

Terms

By placing an order online you agree to our terms and conditions stated below.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

All orders should be paid in full prior to arranging delivery.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our terms & conditions.

Non-acceptance of an order may be a result of one of the following reasons:

  • The product you ordered online being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error online.
  • The contract will be concluded in English.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name and Email Address.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy

Data Protection Act 1998

General Data Protection Regulation (GDPR)

References to ‘Richard F Mackay’, ‘us’ and ‘our’ means Richard F Mackay Limited.

In order for us to help you with your order, it will be necessary for us to record your details. These details may include personal data including but not limited to your address and date of birth.

To comply with the above requirements we must tell you how we use this data and ask for your permission. By placing an order through our website and/ or by signing up to our mailing list you are providing your permission for us to process your data for the purposes below.

Permission to store your data
Your data will be used to enable us to process your order. Your data will be stored on paper and in a shared electronic system accessed by Richard F Mackay’s employees. For the purposes of the Data Protection Act and the GDPR Richard F Mackay’s are Data Controllers.

Permission to share your data with third parties
It will in most cases be necessary to share your data with third parties including, but not limited to, delivery companies and our banks, finance providers/PayPal. We trust all of the third parties we engage with to protect you data as we do.

Marketing Messages If you give us your permission we’ll send you marketing messages via email to keep you aware of what we’re up to and help you find our latest products. You can stop receiving marketing messages from us at any time. You can do this:

  • By clicking on the ‘unsubscribe’ link at the bottom of any email you receive from us
  • By contacting our Office

Seeing Richard F Mackay’s Adverts Online
We engage in online advertising. Like many companies, we target our banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks.

The banners and ads you see may be based on the information we hold about you, your previous use of our website (for example your Richard F Mackay search history) and/ or the Richard F Mackay’s banners or ads you have previously clicked on.

Keeping your information
We will hold on to your information for as long as it is needed for us to be able to provide our service to you or for as long as is necessary for us to provide support.

If reasonably necessary or required we may keep hold of your information to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We can hold information obtained from a transaction for up to 6 years before it is destroyed.

Consumer rights You have many rights relating to your personal information. For more information on your rights please visit https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/

Cookies
By using our site, you agree to us placing of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer the “help” section in your browser should provide instructions on how to locate the file that stores cookies. Please note that by deleting or disabling cookies your user experience may be affected.  

Links to other websites
Our website may contain links to other websites. Once you have used these links to leave our site you should note that we do not have any control over that other website. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website you visit.

If you wish to contact us at any time you can do by accessing our Contact Us page.


Buy with confidence - you are in safe hands at Richard F Mackay

Family Business
Family Business

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After 85 years and three generations of Mackay’s running the company, our business still trades on its promise to provide quality products and the highest standard of service. A warm welcome awaits.

Expert Knowledge
Expert Knowledge

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Over the years we have built up a wealth of knowledge on all aspects of furniture retailing. We can offer you expert advice on choosing the right furniture to suit your requirements.

Peace of Mind
Peace of Mind

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We pride ourselves on our personable customer service. We like to build a rapport with our customers and look after them. This is why our customers return time after time.

No Deposit Finance
No Deposit Finance

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In order to help you spread the cost of your furniture, we’re delighted to be able to offer interest free credit when you buy in-store. Term available is dependent on total value of sale. [subject to status]