Furniture Edinburgh - Richard F Mackay Furniture

Hello,,	Added 07/10/2011
I took delivery of a walnut dining table and eight chairs this week, which I purchased from Richard F Mackay recently. I am writing to compliment you on the quality of the customer care I received both in the showroom and when the furniture was delivered on Wednesday 5th October. The salesman who looked after me was Sean Mannion and I was very impressed with his knowledge and his patience! I was undecided about what to buy and he took time to explain the features of various items of furniture and at no point did I feel any pressure to reach a decision. I made a few visits to your showroom and on each occasion he was extremely polite and helpful. Having finally selected the suite the positive experience continued. Sean kept in touch and notified me of the progress of my order and when the delivery date could be arranged. On the day before the delivery I received a call from the drivers to let me know the 2 hour slot I had been allocated and true to the arrangement they arrived right on time. My property is not particularly easy to access with an extremely heavy table, however, the delivery team - Stuart and Matt, carried out the whole thing with minimum fuss and great care. They were pleasant and helpful and tidied away all the wrapping and dust sheets on completion. I have just moved into this property and have had a number of things delivered over the last 3 or 4 weeks. Without a doubt your staff are by far the best trained and very customer focused. I hope you will pass on my thanks to them for their help and look forward to purchasing further items from Richard F Mackay in future.Kind regards
Carol Cameron

Dear Sirs,,	Added 28/08/2011
A note to say that I am very pleased with the 2 Stressless chairs and Mansfield 3 seater couch that I purchased from Richard F Mackay Ltd. The service I received from Mr Sean Mammion was excellent and also the ladies in sales office. I will recommend your shop to all my friends. Yours sincerely
Attracta Sudiskas Falkirk

Dear Mr Mackay,	Added 22/08/2011
Having recently taken delivery of our new suite from you I've given it a week before writing, just to ensure there were no problems with our purchase. Previously, about 15 years ago I visited Richard F. Mackay, and after just about the worst experience of my life in a furniture showroom, I vowed never to return. However, after having had problems getting a suite (I' ll not go into all the details) for about the last 3 and a Y2 years, the only place left to try was your own. My wife somehow persuaded me to at least have a look, and the resulting experience is the main reason for me writing to you now. Before going into the details why, I can honestly say that if I ever need to replace the suite we now have, Richard F. Mackay will be the first place I'll be visiting. I've never seen such a change in the wayan establishment deals with their customers. From the minute we walked into your showroom I could sense a feeling of relaxation. The first and only salesperson that dealt with us was Graeme Simpson, and I cannot praise him enough for his knowledge and genuine 'wanting to help' attitude, as opposed to the 'wanting to sell' attitude you would normally expect. His acceptance of allowing negotiation on the final price, offering a 2 year deal (interest free), gi ving us space and time to decide on type and colour etc, of our purchase, and offering a tempol'ary chair for our use, were just some of the things he offered, which helped us make our final choice. To make the whole buying experience complete we really wanted the suite delivered a few weeks after you actually took delivery of it, and although there was a slight hiccup, Graeme took ownership the whole situation and ensured it was sorted out. So, from walking through your showroom doors, to now having had the suite for about a week or so, my wife and I would like to thank Graeme for all his assistance and his genuinely caring attitude in dealing with us. Needless to say, we are also delighted with our purchase and look forward to visiting your showroom in the future.Yours sincerely
George McGuigan Edinburgh

Dear Kate,	Added 12/04/2011
We would like to compliment your staff on their customer service after our recent purchase, from the salesman Sean to Colin the warehouse manager and the very nice delivery men. We feel you went further than most companies delivering our old suite to a deserving person of our choice. We will certainly shop with you again and recommend you to our friends and family.Thank you again
Dave and Kath Stalker Edinburgh

Dear Hamish,,	Added 25/01/2011
Our order of the second Silentnight Miracoil 7 arrived yesterday. Once again everything was meticulously done by your company ...Carol was efficient & jovial & the delivery men were both courteous & careful. We also value your own 'non pushy' approach to clients. We are most impressed by your company's business philosophy & it is a pleasure to encounter such high standards which are not exactly the norm nowadays in many other less caring companies. Can I just ask you to make certain that a receipted invoice is in the post since we will need this as a guarantee? Many thanks & let us know anytime that you have any real good deals available for 2 carvers & 4 dining room chairs (tall upholstered variety). Kind regards
David & Ann Murdoch. Edinburgh

Dear Sir,	Added 20/12/2010
I would just like to thank you for the fantastic service I have received from your Company. First of all when we came in to buy a Leather Suite your Sales Woman Lynsay was helpful,very knowledgeable, and extremely professional. When the furniture was due to be delivered we were informed at what time and date it would be delivered, due to exceptional weather, you again rang to explain why you were unable to deliver, I was given today as the new date. This morning your delivery men rang and told me they were unable to get on to the development, I was then telephoned by Carol to arrange a new date, I explained to her that a lorry would not be able to gain access for weeks, and that this was the second day off I had taken from my work,Carol then arranged for a van to be hired and the furniture delivered, fantastic service!. I must also mention your warehouse staff who made the delivery, and your warehouse manager who took the trouble to come out and check that everything was ok. A company relies on it's staff to communicate to customers what it is all about, well it's obvious to me that Richard F Mackay is all about value for money, and fantastic service. Many many thanks to all of your staff, I will recommending your Company to my family and friends. Kindest Regards
Ian Wright Edinburgh

Dear Madam,	Added 20/12/2010
I have recently bought 4 pieces of Ercol furniture from your Edinburgh store and wish to compliment the excellent service of your 2 delivery men. Despite the icy snow, they improvised to make a sledge to bring the furniture along the road and the unpacking was carried out cheerfully, to high standards and care. Unlike another Firm recently, I was not left with dismantling and disposal of the boxes. I was impressed by the high standard of service and will be happy to recommend your Firm. Yours sincerely
Sarah Jupp

Product Index | Carpets & Flooring | Kitchens Edinburgh | Karndean | Customer Testimonials | Download Product Brochures | Careers | Site Map | Display Clearance

Open weekdays 10am - 6pm, late night Thursday 10am - 8pm, Saturday 9am - 6pm, Sunday 11am - 5.30pm. For more information please telephone 0131 313 3300.
Retail Furniture Sales Showroom in Murrayfield, Edinburgh. Furnishers in Upholstery, Leather Sofas, Dining Furniture, Beds, Bedroom Furniture, Carpets, Flooring, Home Office, Recliners, Fitted Kitchens.
Ercol, G-Plan, Parker Knoll, Ekornes, Mark Webster, Stressless, Karndean, Nolte, Skovby, Tempur, Cintique, Derwent, Morris, Hartmann, Alstons, Celebrity, Dorlux, Htl, Pocket Spring, Selva, Actona, Hulsta
Website Design by Emperor Design Copyright © 2007 Richard F Mackay. Flooring One® is a trade mark of CCA Global Partners Inc and is used under license. WhatFurniture.co.uk.

Ask instore for more details